About Veryfi, Inc.
Document AI. One API Call. Backed by Y Combinator.
About the role
We are looking for a motivated and customer-focused Account Manager to manage a portfolio of growth accounts and help drive retention and growth.
What they're looking for
- 3+ years of experience in Account Management, Customer Success, Sales, or another client-facing role
- Strong communication and relationship-building skills
- Commercial curiosity and comfort discussing pricing and contracts
- Ability to manage multiple priorities across a portfolio of growth accounts
- SaaS or API experience is a plus
More about this role
Team: Account Management
Veryfi is a leader in AI-powered document and data extraction, enabling businesses to transform unstructured data into real-time, actionable insights. Our customers rely on us for accuracy, speed, and a strong partnership across mission-critical workflows.
We are looking for a motivated and customer-focused Account Manager to manage a portfolio of growth accounts and help drive retention and growth.
- Own day-to-day relationships with assigned customers and serve as their primary point of contact.
- Develop a deep understanding of customer goals, use cases, and success metrics.
- Manage renewals from start to finish, maintain accurate forecasts, and proactively identify risks.
- Identify and drive expansion opportunities including increased usage, new products, and additional use cases.
- Run regular check-ins and business reviews, communicating value, ROI, and adoption trends.
- Partner cross-functionally with Technical Account Management, Product and Engineering to resolve issues and advance customer objectives.
- Maintain disciplined CRM hygiene, account plans, and follow-up actions.
- Act as the voice of the customer internally while ensuring a...
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