Document AI. One API Call. Backed by Y Combinator.
About the role
Join Veryfi as a Support Specialist for our Y Combinator-backed platform and become the first point of contact for all technical support inquiries. This dynamic role combines customer support with technical problem-solving responsibilities. The ideal candidate will thrive in our fast-paced startup environment, demonstrate strong technical aptitude, and maintain exceptional customer service standards while managing multiple support channels.
What they're looking for
- 3+ years in B2B technical support L2
- Hands-on debugging of REST APIs, webhooks, or integrations, with tools you can name
- Enough comfort with Python/Node.js snippets and JSON to spot what's broken (no production code required)
- A track record of writing clear technical docs or KB articles
- The habit of handing off a problem with the steps to reproduce it already attached
- 3+ years in B2B SaaS technical support
More about this role
Join Veryfi as a Support Specialist for our Y Combinator-backed platform and become the first point of contact for all technical support inquiries. This dynamic role combines customer support with technical problem-solving responsibilities. The ideal candidate will thrive in our fast-paced startup environment, demonstrate strong technical aptitude, and maintain exceptional customer service standards while managing multiple support channels. You'll be joining a growing team where your impact will be immediately visible and your contributions will directly shape our customer experience.
- 3+ years in B2B technical support L2
- Hands-on debugging of REST APIs, webhooks, or integrations, with tools you can name.
- Enough comfort with Python/Node.js snippets and JSON to spot what's broken (no production code required).
- A track record of writing clear technical docs or KB articles.
- The habit of handing off a problem with the steps to reproduce it already attached.
Bonus: prior experience supporting an AI, ML, OCR, or data-extraction platform
- Excellent written and verbal communication skills
- Strong organizational and time management
- Problem-solving mindset with attention to...
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