Vesta is the AI-native mortgage LOS where your people and AI agents work loans together, automating operations from application to funding. Backed by a16z.
About the role
As a Support Specialist at Vesta, you’ll be an individual contributor on our Support team, providing product and technical support to enterprise customers using Vesta, a highly customizable Loan Origination System that empowers customers to automate and guide staff through complex workflows.
What they're looking for
- You’re a support professional who thrives solving complex problems and being a bridge between customers and the business
- You don’t need prior mortgage industry experience to succeed here though it is definitely appreciated. What matters most is strong support fundamentals, curiosity, and the ability to learn complex products and domain knowledge over time
- You’re excited to join an early-stage company, but you’re also realistic about what that means: ambiguity, evolving processes, and the opportunity to shape how support is done — not just follow a script
- Experience providing L2 or L3 technical and product support for a B2B SaaS product OR experience supporting comparable lending systems in roles with advanced technical support experience
- Demonstrated ability to learn complex products and adjacent domain knowledge
- Comfort working with technical concepts such as system configurations, logs, APIs, or structured data formats (e.g. JSON and XML)
More about this role
Owning a home is a foundational part of building financial security and wealth in America. However, the tools and technology that support homeownership are antiquated, dependent on things like fax machines, handwritten documentation, and hours of manual review.
We're here to change it.
Vesta is the next-generation system of record to power the multi-trillion mortgage market. We believe that we are overdue for a core transformation – that in order to build a fully automated process and fully digital customer journeys, lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows.
Our founding team is no stranger to the complexities of the financial industry. As early employees at Blend, they spent years together focused on creating modern cloud infrastructure for banks. Now, with Vesta, they are transforming the mortgage industry by creating the most flexible, open and automated origination experience, benefiting financial institutions and their customers.
And, we're not alone.
We've raised $55M from top tier investors, including Andreessen Horowitz, Bain Capital Ventures, Conversion Capital, Zigg Capital, and...
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