Vetcove is the single source for veterinarians to research and buy supplies, pharmaceuticals, equipment, diagnostics, biologics for dogs, cats, equine & more! Backed by Y Combinator.
About the role
Partner with Leadership to understand the business processes, pain points, and goals of the organization Manage a team of support associates, provide training, onboarding, and measure performance
More about this role
Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.
We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.
We are seeking a Customer Support Manager to support the CX organization and our customers through the development and optimization of processes that ensure the best customer support and strategy as we scale. You will be leading a team of support associates in onboarding, training, measuring objectives, and enhancing processes.
Members of the CX team work...
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