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About the role
As an Associate General Manager on Via’s Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings.
What they're looking for
- Experienced operations manager, with a minimum of 4-6 years of experience and hold a Bachelor's degree
- Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
- Savvy and tactful communicator: you intuitively find the right tone in every situation
- Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
- Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
- Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
More about this role
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As an Associate General Manager on Via’s Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.
This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings.
- Manage the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
- Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
- Manage the full employee lifecycle for drivers — scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
- Manage driver work...
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