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About the role
Via is hiring a Director of Strategy & Operations to lead part of our West Coast portfolio. This is a significant regional P&L leadership role: you will start out by directly managing markets and a team of Field Operations Managers, then quickly grow to manage a team of General Managers and Operations Managers. You will be responsible for setting and executing regional operating strategy, and ensuring safe, reliable, high-quality service across a large, fast-growing, and increasingly complex book of business.
What they're looking for
- Proven experience in an operational leadership role, ideally with P&L responsibility
- Demonstrated ability to develop and execute business strategies successfully
- Track record leading high-growth or transformation environments—scaling teams, launching new lines of business, or integrating acquisitions/service expansions
- Excellent interpersonal and communication skills, capable of working with and influencing stakeholders at all levels
- Analytical and problem-solving skills, you don’t accept the status quo and are always looking for creative solutions
- Strong comfort working in a fast paced environment, operating in ambiguity, managing multiple tasks simultaneously, and taking on responsibility
More about this role
Via is hiring a Director of Strategy & Operations to lead part of our West Coast portfolio. This is a significant regional P&L leadership role: you will start out by directly managing markets and a team of Field Operations Managers, then quickly grow to manage a team of General Managers and Operations Managers. You will be responsible for setting and executing regional operating strategy, and ensuring safe, reliable, high-quality service across a large, fast-growing, and increasingly complex book of business.
The West region is in high-growth mode—launching new markets, expanding existing contracts, and standing up new service types. We need a seasoned operator who can lead through scale and ambiguity, develop strong frontline leaders, and partner effectively with transit agency stakeholders, commercial teams, and Via central functions.
- Lead, coach, and develop a team set clear expectations, cadence, and accountability
- Run a consistent regional operating rhythm
- Build leadership depth: hire, promote, and performance-manage regional talent;
- Foster a culture of safety, compliance, operational excellence, and partner trust across the region
- Own regional P&L outcomes in...
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