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About the role
As General Manager , you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!
What they're looking for
- Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor's degree
- Must be local to one of Via's operations or willing to relocate (eg. Sioux Falls, SD, Rochester, MN)
- Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
- Savvy and tactful communicator: you intuitively find the right tone in every situation
- Foster a culture deeply committed to providing a world class customer service experience
- Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
More about this role
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As General Manager , you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!
- Manage the on-site daily operations of Via’s service in the Midwest region
- Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
- Lead, coach and develop a large team of drivers, dispatchers, mechanics, and other on the ground team members: fostering a collaborative, cohesive, and energetic environment
- Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
- Liaise closely with Via senior management and Via’s...
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