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About the role
Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As the Safety Operations Manager, you will oversee driver safety programs, lead in-person and virtual training, and support market operations to ensure our drivers meet the highest standards of safety and service.
What they're looking for
- Commercial Driver’s License (CDL) with passenger endorsement required
- 3+ years of experience in driver training, operations management, or field supervision, preferably in fixed route and paratransit settings
- Proven ability to coach, motivate, and manage performance among diverse driver teams
- Strong understanding of safety protocols, ADA requirements, and DOT regulations
- Excellent communication and interpersonal skills, able to train and inspire adult learners
- Comfort balancing field work with administrative and compliance tasks
More about this role
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As the Safety Operations Manager, you will oversee driver safety programs, lead in-person and virtual training, and support market operations to ensure our drivers meet the highest standards of safety and service.
- Serve as the primary safety lead for the service - conducting post-incident reviews, safety audits, and ride-alongs to ensure compliance with company and regulatory standards.
- Monitor trends in safety data and collaborate with central operations to identify opportunities for proactive coaching or process improvements.
- Support and occasionally act as the Designated Employer Representative (DER) for DOT compliance, ensuring accurate recordkeeping and timely follow-up on testing or incidents.
- Lead root cause analyses for accidents and incidents and develop corrective action plans.
- Design, deliver, and continually improve driver training programs - including...
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