Startups · AI

Director, Forward Deployed Engineering

Viam · New York, NY · On-site

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About Viam

One platform for the entire robotics lifecycle. Multi-language SDKs, hardware abstracted into simple APIs, and fleet management from first prototype to global scale. Backed by USV.

About the role

Hybrid 3 days/week in NYC office, with occasional travel to customer sites We're looking for a Director of Forward Deployed Engineering to lead the team responsible for getting Viam's customers into production. You'll manage a team of five engineers working across our most strategic accounts, own the technical approach to each deployment, and serve as the senior technical partner to our customers' engineering and operations leaders.

What they're looking for

  • Experience managing engineers who deploy software in customer environments
  • Deep systems experience and the ability to get fluent in an unfamiliar platform quickly. You can review a design and read code, though you won't be coding day to day
  • Judgment across systems integration, SDKs, and edge/cloud architectures, including what breaks when networks and hardware are unreliable
  • A track record with enterprise customers, including the credibility to hold a hard conversation with their leadership
  • Comfort deciding with incomplete information and owning the outcome
  • Experience building structure where none existed, in an environment where most of the work is still bespoke
More about this role

Founded by Eliot Horowitz, co-founder and former CTO of MongoDB, Viam is a novel robotics engineering platform that lets you configure, control, and manage robots intuitively and quickly. We’re inspiring a generation of engineers to solve complicated automation problems with our uniquely powerful suite of software tools.

We’re a ~100-person company headquartered in New York City.

Hybrid 3 days/week in NYC office, with occasional travel to customer sites

We're looking for a Director of Forward Deployed Engineering to lead the team responsible for getting Viam's customers into production. You'll manage a team of five engineers working across our most strategic accounts, own the technical approach to each deployment, and serve as the senior technical partner to our customers' engineering and operations leaders.

This is a leadership role for someone who is still technical. You'll spend your time on architecture decisions, design reviews, coaching, and customer conversations. Prior professional robotics experience isn't required, but you should be comfortable around hardware and physical systems, and able to get fluent in a new platform quickly.

  • Manage a team of five forward deployed...

Read the full posting on Viam's site ↗

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