Virta Health is the leader in diabetes reversal and sustainable weight loss. Discover personalized, nutrition-first care designed for lasting results.
About the role
Team Development: Lead and develop a team of Collections Specialists, setting daily priorities and holding the team accountable to follow-up cadences and high documentation standards. Portfolio Ownership: Act as a "working lead" by directly managing a portion of the Tier 3 AR portfolio, including payer follow-up, denial resolution, and escalation calls.
What they're looking for
- Experience: 4+ years in healthcare Revenue Cycle Management with a specialized focus on collections and AR follow-up
- Mentorship: Previous experience leading, mentoring, or training billing specialists or contractors in an RCM environment
- Data Proficiency: Advanced Excel skills (VLOOKUPs, Pivot Tables, data cleaning) to manage complex reconciliation reports and audit large datasets for accuracy
- Specialized Knowledge: Expert-level understanding of CPT, HCPCS, and ICD-10 coding, commercial/government payer timely filing limit policies, and claim adjudication
- Technical Mastery: Proficiency with navigating EHRs (Athena or Candid Health experience a plus), clearinghouse platforms, payer portals and CRM platforms such as Salesforce
- Multi-tasking: Proven ability to remain organized while managing both a team workload and a personal account portfolio simultaneously
More about this role
Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people.
As Collections Lead Specialist, you'll lead a team of Collections Specialists responsible for AR follow-up and denial resolution across Virta's Tier 3 account portfolio. This is a "player-coach" role where throughput, consistency, and coaching quality are the primary levers for performance. You'll split your time between developing your direct reports and working accounts yourself, serving as the escalation resource for your team on payer issues that need a more...
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