Vitalize is the one AI platform that unifies staffing, scheduling, flow, and capacity—replacing reactivity with proactive, optimized operations. Backed by Y Combinator.
About the role
You'll join as CSM #2, own the full success motion for a portfolio of multi-hospital health systems (7-figure deals), and define the foundation for how our CS function operates.
What they're looking for
- 5+ years managing enterprise accounts or complex stakeholder environments — CS, consulting, implementation, or healthcare ops
- Executive presence — you can run meetings with C-suite health system leaders, manage expectations, and have hard conversations about value delivery
- Analytical rigor — you build ROI narratives from data, use metrics as leading indicators, and create reports that drive action (not just updates)
- Multi-threading instinct — you naturally build relationships across stakeholder tiers (executive sponsor, operational leads, frontline champions) and tailor your approach to each
- Startup tolerance — you've operated in a high-growth, ambiguous environment where playbooks didn't exist and you had to build the motion
- Willingness to travel — 50% initially (customer site visits during deployments), 25% ongoing
More about this role
Hospitals run on three things: their people, their beds, and their supplies… and all are still managed with spreadsheets, phone calls, and gut instinct. Vitalize is building the system that runs it all intelligently, starting with labor — the biggest cost (nearly 60% of a hospital’s P&L) and the hardest operational problem.
We're building the labor and capacity operating system for health systems — forecasting demand, matching the right staff to it automatically, and coordinating patients across the hospital.
The impact is real: we save hospitals millions in unnecessary labor spend, give clinical leaders back 10–20 hours every week, and are often the reason staff and leaders stay. This isn't a nice-to-have: our customers pay 5–15x more than legacy incumbents because Vitalize is mission-critical software their hospitals rely on every single minute.
We've raised over $32M from top investors, and even our own customers.
We hire and grow everyone against the same four values. Each one comes from a real Vitalize story - interview with us to hear them!
🚗 Push the Car. Step in regardless of role. We help wherever we're needed, own problems end to end, and don't stay in our lane. People...
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