Vitally's all-in-one Customer Success Platform (CSP) helps teams deliver the clarity, automation, and AI-driven insights needed to move faster, stay aligned, and drive customer outcomes at scale — all powered by real-time data. Backed by a16z and Techstars.
About the role
Define the ideas, topics, and conversations Vitally should own. Create a cohesive editorial strategy across long-form, social, research, video, events, and other channels.
What they're looking for
- 10+ years of experience in editorial, content marketing, thought leadership, brand publishing, or a related discipline, ideally in B2B technology
- Experience owning editorial or content strategy at a senior level
- An exceptional writer and editor with strong instincts for what is interesting, distinctive, and worth saying
- A track record of creating content programs that build audiences and influence markets—not simply increase publishing volume
- Experience developing executive thought leadership
- Experience creating original research, reports, editorial franchises, or other high-authority content
More about this role
Vitally is a Customer Success Platform built for modern teams. We help CS organizations run smarter: better visibility into customer health, more efficient workflows, and stronger collaboration across the post-sale team. We're a small, high-trust organization that moves fast and cares a lot about doing this work well.
We are looking for a Director of Editorial & Content Marketing to help shape what the market believes about the future of Customer Success. We’re entering an important new chapter. AI is changing how customer-facing teams work, what companies can learn from every customer relationship, and what the next generation of Customer Success technology needs to do.
This is an opportunity to lead a new conversation in the market and we need a senior editorial leader to help us do it. You’ll own the editorial strategy that turns Vitally’s company and product vision into ideas people want to read, share, debate, and remember. You’ll build our thought leadership and research programs, develop distinctive executive voices, and create the sustained content engine that builds awareness, demand, and authority around Vitally.
This is not a content-production role or an...
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