Purpose-built for skilled nursing and elder care. Nurses and caregivers simply speak naturally, at the point of care and voize structures the rest and connects directly to EHR systems. Complete documentation created in seconds, connecting those provide care... Backed by Y Combinator.
About the role
As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! Do it yourself: there's no dedicated team yet, so you'll own project management, executive reporting, on-site support, and coordination with Customer Training, Sales, Product, and Support directly.
What they're looking for
- Direct experience scaling a customer success or implementation motion from a small pilot to 100+ locations and tens of thousands of end users , ideally at a hypergrowth B2B SaaS company
- You've lived through hypergrowth yourself and understand firsthand what changes (process, stakeholders, complexity) as an account grows from a handful of sites to over 100
- Proven ability to manage multi-layered stakeholder relationships , from C-level sponsors to on-site building leadership, keeping them aligned through a long, complex rollout
- High agency and a true builder mindset: you create structure and process from zero, with no existing playbook or team to lean on
- Strong program and project management skills to coordinate rollouts across dozens of sites at once
- A data-driven mindset , using adoption and health metrics to prioritize your work and prove value to enterprise stakeholders
More about this role
At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people .
We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time . We don’t replace humans - we support and amplify their impact. Today, 1,500+ care facilities trust voize, and over 150,000 nurses rely on our AI companion to ease their daily workload.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.
As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
As our Founding Customer Success Manager – US (NYC-based) , you'll own customer success across our US rollouts, from smaller pilots today to, over time, our largest and most complex accounts: enterprise operators running 100+ buildings and 100,000+ nurses. You'll take organizations from a first pilot of 2-4 buildings through a full-scale rollout, working with stakeholders at every level, from the...
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