Voltage Energy delivers innovative utility-scale solar EBOS and mission-critical power solutions for safer, more efficient energy infrastructure. Backed by GV.
About the role
Reporting to the Quality Director, this role serves as the primary quality contact for customers and partners closely with Engineering, Manufacturing, Program Management, Supply Chain, and Sales to resolve quality concerns, improve product reliability, and enhance the overall customer experience.
What they're looking for
- Lead and manage customer complaints, quality claims, and escalations from investigation through closure
- Lead field failure investigations and coordinate root cause analysis with Engineering and Manufacturing
- Drive corrective and preventive actions using 8D, 5 Whys, Fishbone Analysis, Fault Tree Analysis, and CAPA
- Establish containment actions and verify the effectiveness of corrective actions
- Analyze warranty, field failure, service, and customer satisfaction data to identify trends and opportunities
- Serve as the primary quality contact for customers, providing investigation updates, corrective action plans, and closure documentation
More about this role
Voltage is seeking an experienced Customer Experience & Field Quality Manager to lead customer complaint resolution, field quality investigations, corrective actions, and customer satisfaction initiatives.
Reporting to the Quality Director, this role serves as the primary quality contact for customers and partners closely with Engineering, Manufacturing, Program Management, Supply Chain, and Sales to resolve quality concerns, improve product reliability, and enhance the overall customer experience.
Key Responsibilities
- Lead and manage customer complaints, quality claims, and escalations from investigation through closure.
- Lead field failure investigations and coordinate root cause analysis with Engineering and Manufacturing.
- Drive corrective and preventive actions using 8D, 5 Whys, Fishbone Analysis, Fault Tree Analysis, and CAPA .
- Establish containment actions and verify the effectiveness of corrective actions.
- Analyze warranty, field failure, service, and customer satisfaction data to identify trends and opportunities.
- Serve as the primary quality contact for customers, providing investigation updates, corrective action plans, and closure documentation.
- Lead...
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