Vori is a modern grocery POS system that connects checkout, pricing, ordering, loyalty and reporting in one platform. Built for independent grocers. Backed by Greylock, Y Combinator and South Park Commons.
About the role
Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system Troubleshoot issues related to iPad POS terminals, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers
What they're looking for
- 1–3 years of experience in technical support, customer support, or retail
- technology support
- Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi
- troubleshooting)
- Experience supporting POS systems or retail software
- Basic understanding of grocery store front-end operations
More about this role
As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware. This role focuses on troubleshooting day-to-day operational issues, guiding customers through workflows, and ensuring minimal disruption to in-store checkout. You will work closely with onboarding, installers, and advanced support teams to deliver a consistent and high-quality customer experience.
Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system
Troubleshoot issues related to iPad POS terminals, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers
Support core POS workflows including checkout, scanning, payments, refunds, drawer balancing, inventory updates, and reporting
Assist customers with basic iOS device settings, connectivity issues, and peripheral pairing
Diagnose and resolve common software issues within the POS app and back-office tools
Clearly document issues, steps taken, and resolutions within the support ticketing
system
Escalate complex or unresolved issues to higher-level support or engineering teams with
proper...
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