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Senior Client Manager

Vouch · Chicago, IL (Hybrid) · Hybrid

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About Vouch

Vouch is the insurance broker that powers ambition. We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Backed by Index, Y Combinator and 500 Global.

About the role

Vouch provides several benefits to help you bring your best self to work: (Please note these steps may vary slightly depending on the role)

What they're looking for

  • 5+ years of Account Management experience within the Commercial Insurance space, ideally with exposure to technology companies
  • Strong track record of retention & growth of complex Middle Market accounts
  • Strong preference for prior working experience in the following commercial lines:
  • Cyber/Tech E&O
  • Management Liability (D&O/EPLI, etc.)
  • Business Owners Package (BOP) and GL/Property
More about this role
  • Own and manage a ~$6M annual book of commercial insurance clients, serving as their primary point of contact and trusted advisor.
  • Deliver proactive, timely, and expert service that drives client satisfaction, retention, and long-term partnership.
  • Advise clients on evolving risk profiles, analyze coverage needs, and recommend tailored insurance solutions aligned with their business goals.
  • Engage in retention and renewal efforts by leading the end-to-end renewal process and proactively identifying opportunities to round out accounts.
  • Drive expansion by surfacing upsell and cross-sell opportunities, and coordinating closely with producers to grow your portfolio.
  • Collaborate with the Placements team to secure optimal coverage structures, bring client context to market strategy, and ensure seamless execution.
  • Support new business by partnering with Sales during late-stage deals and onboarding to ensure a smooth client handoff and setup.
  • Contribute to internal process and tooling development by surfacing insights that improve scalability and efficiency.
  • 5+ years of Account Management experience within the Commercial Insurance space, ideally with exposure to technology...

Read the full posting on Vouch's site ↗

Horizon

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