Backed by 500 Global.
About the role
Client Success is the front line of VTS’s retention engine. As a CSR, you’re not only engaging with clients who use VTS to transform how commercial real estate operates, you’ll be helping shape our future. With the support of powerful data-driven workflows and AI tools, you’ll generate meaningful client interactions at scale, test new engagement strategies and provide critical insights back to the Client Success and Product teams. Simply put, when our CSR team thrives, our customers continue to grow with us.
What they're looking for
- Be quickly trained in world-class SaaS CS techniques and real estate fluency
- Use cutting-edge tools to automate busywork so you can focus on learning, experimenting, and connecting with decision-makers at some of the most influential CRE firms on the planet
- Collaborate closely with CS mentors, marketing partners, and senior leadership to contribute directly to client retention
- See a clear path for promotion to Client Success Manager roles and beyond. Our top CSMs and leaders started in this seat
- Be part of a scaling team where every win matters and every voice is heard
- Form relationships with senior decision makers, asset managers and brokers at the top commercial real estate firms across the country
More about this role
Client Success is the front line of VTS’s retention engine. As a CSR, you’re not only engaging with clients who use VTS to transform how commercial real estate operates, you’ll be helping shape our future. With the support of powerful data-driven workflows and AI tools, you’ll generate meaningful client interactions at scale, test new engagement strategies and provide critical insights back to the Client Success and Product teams. Simply put, when our CSR team thrives, our customers continue to grow with us.
** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. **
This isn’t your typical junior Client Success role. At VTS, you’ll be joining a high-impact, AI-augmented CS team that’s rethinking how modern client success is done. You’ll
- Be quickly trained in world-class SaaS CS techniques and real estate fluency.
- Use cutting-edge tools to automate busywork so you can focus on learning, experimenting, and connecting with decision-makers at some of the most influential CRE firms on the planet.
- Collaborate closely with CS mentors, marketing partners, and senior leadership to contribute directly to client...
Browse similar: Startup jobs