Backed by 500 Global.
About the role
The Integrations and API Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that come in when something breaks or needs to change. Success in this role is simple to state and hard to deliver: every integration stays active, and customers can always rely on the integrity of the data VTS is showing them.
What they're looking for
- Clear Communicator : You can explain a technical integration issue to a non-technical property manager, and just as easily loop in an engineer with the specifics they need
- 3+ years of experience in technical support, integrations, or a related SaaS support role
- Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
- Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
- Move as One - We work in an open floor plan to promote cross-functional collaboration
- Take Ownership - Be an owner of the company you’re building with our equity packages
More about this role
VTS's Lease integrations connect our platform to the property management and accounting systems - Yardi, MRI, JDE, and others - that our customers run their portfolios on. When those integrations are healthy, data flows automatically and customers trust what they see in VTS.
The Integrations and API Support Advisor owns the health of these integrations end-to-end - proactively monitoring for failures before customers notice them, and resolving the inbound requests that come in when something breaks or needs to change. Success in this role is simple to state and hard to deliver: every integration stays active, and customers can always rely on the integrity of the data VTS is showing them.
** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. **
At VTS, you'll join the Integrations Support team as a critical layer between our customers' source systems and the VTS platform. You'll:
- Own Integration Health : Monitor active Yardi, MRI, SAP, and custom API integrations for failures, stalled syncs, and missed feeds. Proactively identify and resolve issues - such as failed nightly imports, integrations stuck in...
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