About the role
Respond to customer inquiries and provide technical guidance regarding Vultr products and services, including complex or escalated issues. Directly engage with strategic customers via email, Slack, Zoom, Google Meet, and other channels.
What they're looking for
- Deep, demonstrated experience with Linux systems, including advanced command-line troubleshooting and investigation (4+ years)
- Experience in enterprise technical support or a similar advanced support role, directly supporting enterprise or strategic customers in an infrastructure-as-a-service or cloud context (4+ years)
- Demonstrated depth in at least one of the following, with the ability to teach it to peers and to build working competence in the others:
- Kubernetes and container orchestration
- GPU infrastructure and service delivery
- Distributed storage
More about this role
Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.
100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50...
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