About the role
Respond to customer inquiries and provide technical guidance regarding Vultr products and services, including complex or escalated issues. Act as a first responder to platform-level alerts and incidents, assessing impact, performing advanced troubleshooting, and initiating appropriate escalation. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Demonstrated experience in enterprise technical support or a similar advanced support role (3+ years)
- Strong experience working with Linux systems, including advanced use of command-line tools for troubleshooting and investigation
- Solid understanding of troubleshooting methodologies and the ability to apply them to complex, non-routine technical issues
- Experience with enterprise networking concepts sufficient to diagnose and support platform-level issues
- Experience supporting enterprise customer environments in an infrastructure-as-a-service or cloud-based context
- Strong customer service skills and the ability to communicate effectively in high-pressure or time-sensitive situations
More about this role
Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.
100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50...
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