Wagmo provides the best pet insurance and pet wellness plans that won't break the bank. We go above and beyond what other typical Pet Insurance Companies cover. Backed by Techstars.
About the role
You'll own the day-to-day performance and evolution of Wagmo's Support and Claims automation. You'll monitor production AI workflows, tune prompts and logic, and keep automation accurate, useful, and personal as we scale. You'll also improve the tools our team uses every day, including Zendesk routing, triggers, macros, agent assist, and related workflows. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of hands-on experience building and improving AI-powered workflows and automation, ideally in customer service or operations
- Strong understanding of prompt design, workflow logic, AI evaluation, and failure analysis, including structured testing or quality review
- Extensive experience with Zendesk AI or a comparable service platform, with comfort working with APIs and structured data. Coding experience is helpful, not required
- Strong diagnostic judgment, with the ability to trace performance issues to root causes and determine the right next action
- Ability to work effectively across technical and non-technical teams, translating operational needs into practical AI solutions
- Strong customer communication instincts and a demonstrated commitment to staying current on emerging AI tools, techniques, and applications
More about this role
Wagmo is a modern pet healthcare company built around how pet parents actually care for their pets. We partner with employers to provide a complete approach to pet and pet-parent wellbeing, from preventive wellness plans and emergency coverage to 24/7 pet telehealth guidance. Our purpose is to unlock every pet parent's potential to provide extraordinary care, and we do it by bringing the same intentionality to pet benefits that the best employers bring to human healthcare. Founded in 2017 and female-founded, Wagmo is headquartered in New York City and trusted by leading employers nationwide.
Our mission shapes everything we build and how we work together. We take fearless ownership of outcomes, collaborate with radical candor, and are always driven by the customers and pet parents who trust us. We think critically, follow through relentlessly, and find the extra 10% that turns good work into exceptional work. We keep it weird because the obvious answer is rarely the most interesting one. Our values aren't aspirational. We interview for them and hold each other accountable to them. If what you've read so far resonates with you and you want to be part of a team where every person...
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