Waitwhile is a customer journey management solution with virtual waitlists, appointment scheduling, event registration, messaging, analytics, and more. Backed by CRV.
About the role
The Customer Experience Specialist I is responsible for improving the experience of our Allegion affiliates by providing customer service support for business requests in a professional and courteous manner. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Demonstrates basic knowledge of the product and product features for one assigned brand
- Demonstrates basic knowledge of internal processes and system tools
- Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal
- Gain proficiency in product to understand the needs and expectations of customers
- Act as customer liaison when working with cross-functional teams to resolve customer requests
- Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary
More about this role
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.
(Candidate will be required to attend Team Meetings and Training once per quarter at the Olathe, Kansas Facility)
Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on...
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