Waitwhile is a customer journey management solution with virtual waitlists, appointment scheduling, event registration, messaging, analytics, and more. Backed by CRV.
About the role
As a Residential Support Representative 1, you are a crucial part of the Allegion team. You will drive consumer loyalty for the business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. This role will portray a positive image for the company by providing superior customer service, accurately addressing all customer inquiries professionally and courteously, and acting as a customer advocate to continually improve customer satisfaction. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps. Escalate or seek guidance from internal resources or SME’s as needed
- Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc
- Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution
- Build trust through complete follow-through on customer commitments
- Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components
- Level up through continued education and gaining knowledge of more complex troubleshooting scenarios and advanced Allegion products such as integrated locks
More about this role
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.
Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools,...
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