At Walden Robotics, we envision a world where general-purpose robots dramatically improve the quality of life for all people—supporting us at home, at work, in factories, on farms, and beyond. Backed by E14 Fund.
About the role
You will be a senior technical spearhead who bridges our product's potential and customer reality. As a Senior Customer Program Manager, you will own complex, multi-site customer programs end-to-end—leading the customer relationship, deployment, and early adoption at customer sites, turning complex real-world environments into successful robot operations.
What they're looking for
- 5+ years in hands-on technical or sales roles in robotics, automation, industrial systems, or related fields, including a track record of owning complex, cross-functional programs end-to-end
- Systems integration expertise: Deep understanding of how software, hardware, sensors, and networks integrate in uncontrolled real-world environments
- Leadership & mentorship: Demonstrated ability to act as a subject matter expert, mentor teammates, and set quality standards for others
- Travel: Up to 50% required—weekly to monthly domestic travel (Bay Area, Pacific Northwest, Southeast, Midwest). Must be available for multi-day site visits and deployment sprints
More about this role
You will be a senior technical spearhead who bridges our product's potential and customer reality. As a Senior Customer Program Manager, you will own complex, multi-site customer programs end-to-end—leading the customer relationship, deployment, and early adoption at customer sites, turning complex real-world environments into successful robot operations. As a senior member of an early-stage function, you will act as a subject matter expert across the organization, set the standards others follow, and help shape the foundations of our Customer Success team.
- Own complex programs end-to-end. Take full ownership of one or more enterprise customer relationships and their deployments, from initial scoping to production. You will drive cross-functional efforts across business, operational, and technical stakeholders to ensure deployments are a success.
- Develop customer-centric KPIs. You will be the primary communication channel and will be responsible for both scoping and regularly reporting out on performance to internal and customer leadership.
- Serve as primary stakeholder liaison. You will work as the connective tissue and voice of the customer to communicate with sales and...
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