Watershed is the complete solution for biological data analysis, discovery, and collaboration. Backed by Bessemer.
About the role
Watershed is hiring an experienced manager for one of our North American Customer Success teams! The team empowers our customers to measure, report and scale with our sustainability platform at the core. Our North American CS team has grown and we are looking for a leader who cares deeply about developing, coaching, and building a team of early career and experienced CSMs.
What they're looking for
- Minimum of 5 years of experience in a Customer Success or similar role including at least 2 years of management experience
- A background and experience with Customer Success in an Enterprise SaaS space
- Experience delivering and managing Scaled Customer Success programs for Mid-Market and Enterprise Customers
- A passion for people development and coaching
- Great examples of working cross functionally to build products for customers
- Experience developing operational processes and delivering on key metrics in early stage/ high growth companies that drive towards operational excellence
More about this role
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!
Watershed is hiring an experienced manager for one of our North American Customer Success teams! The team empowers our customers to measure, report and scale with our sustainability platform at the core. Our North American CS team has grown and we are looking for a leader who cares deeply about developing, coaching, and building a team of early career and experienced CSMs.
You and your team will help refine and scale the customer success function as we gear up for this next year+ of growth. In this role, one of your primary areas of focus...
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