Watershed is the complete solution for biological data analysis, discovery, and collaboration. Backed by Bessemer.
About the role
We’re looking for a customer-focused and detail-oriented individual to be a Service Delivery Manager on our Customer Data Services team. You’ll own the delivery of our Data Ingestion service packages end‑to‑end—from scoping the customer’s data landscape to aligning timelines and managing service hours—ensuring a predictable, on‑time, on‑budget experience that accelerates customer time-to-value.
What they're looking for
- Have 3-6 years of experience delivering client services in B2B software or consulting
- Have directly owned client relationships and are energized by solving client problems
- Are customer obsessed and operate with high ownership, you anticipate needs and remove blockers without being asked
- Are detail-oriented with strong organization skills, you keep scope, timelines, and artifacts tight and current
- Identify risks proactively and solve problems in a structured manner, you raise issues early with options and tradeoffs
- Learn quickly and operate well in ambiguity. You are motivated, systematic, and efficient. You thrive in a high-volume environment
More about this role
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!
We’re looking for a customer-focused and detail-oriented individual to be a Service Delivery Manager on our Customer Data Services team. You’ll own the delivery of our Data Ingestion service packages end‑to‑end—from scoping the customer’s data landscape to aligning timelines and managing service hours—ensuring a predictable, on‑time, on‑budget experience that accelerates customer time-to-value. You’ll work closely with our customers, external partners, and with internal stakeholders such as Data Specialists, Customer Success Managers, and...
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