Backed by Y Combinator.
About the role
Do you have experience working in customer service or a related field? Are you passionate about delivering excellent customer service? We’re looking for a Customer Support Representative based in Conakry to join our global team and help us deliver the best possible experience to our customers. Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
What they're looking for
- Fluency in French, Fulani, Malinké and Soussou
- 2 years of experience in a comparable position (Call center, Customer Service)
- Being able to work with flexible schedules
- Demonstrate tenacity and a willingness to go the distance to get something done
- Have a strong sense of responsibility and an excellent ability to take initiative
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination
More about this role
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
Do you have experience working in customer service or a related field? Are you passionate about delivering excellent customer service? We’re looking for a Customer Support Representative based in Conakry to join our global...
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