AI voice for property managers. Backed by Y Combinator.
About the role
You'll split your time between supporting existing customers and building the infrastructure we need to scale. That means owning customer relationships end-to-end, running onboarding and implementation, and creating the playbooks and documentation that don't exist yet.
What they're looking for
- 2–4 years in a customer success, implementation, or technical customer-facing role at prop tech companies serving single-family, multi-family, or commercial real estate customers
- Hands-on experience with business telephony systems such as Quo (formerly OpenPhone), Dialpad, Twilio, RingCentral, or similar platforms
- Experience provisioning and porting phone numbers between carriers or telephony platforms, including coordinating port requests, understanding required documentation, and troubleshooting migrations
- Comfort working with call routing, forwarding, IVRs, extensions, business hours, voicemail, and other common telephony configurations
- Hands-on experience guiding customers through onboarding, setup, and implementation
- Real fluency with AI tools: you regularly use Claude, ChatGPT, Cursor, or similar and understand how to prompt effectively
More about this role
Wayline is the voice AI operator & telephony system powering real estate managers. We operate nationally with customers managing thousands of rental units. We're seasoned entrepreneurs with repeat exits, venture backing, and deep industry experience (i.e. WeWork, WeLive). We need someone to keep those customers thriving while building the processes to take us to the next level.
You'll split your time between supporting existing customers and building the infrastructure we need to scale. That means owning customer relationships end-to-end, running onboarding and implementation, and creating the playbooks and documentation that don't exist yet.
A meaningful part of the role is telephony implementation. You'll help customers configure their phone systems, provision and port phone numbers, set up routing and forwarding, troubleshoot call flows, and coordinate migrations from existing providers into Wayline.
You'll work closely with our founders and engineers, translating customer feedback into product requirements and helping diagnose technical issues across telephony, integrations, and AI workflows.
- 2–4 years in a customer success, implementation, or technical customer-facing role...
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