Waymo—formerly the Google self-driving car project—makes it safe and easy for people & things to get around with autonomous vehicles. Take a ride now. Backed by Bessemer, Kleiner Perkins and Sequoia.
About the role
This role will report to the Director of Market Support & Service. The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
What they're looking for
- 15+ years of professional experience leading B2B enterprise support, customer operations in a high-stakes, rapidly evolving environment
- Track record of successfully transforming and scaling global support operations from manual MVP stages to mature, high-performing organizations
- Proven experience leading and managing large-scale, multi-channel (voice, chat, digital, in-product) and multi-language global teams operating 24x7
- Exceptional cross-functional leadership skills with demonstrated success influencing senior executive partners and driving alignment with Product, Engineering, and Safety team
- Extensive experience establishing performance governance, including managing complex SLAs, automated routing rules, and centralized QA frameworks
- Bachelor’s degree in business, engineering, operations, or equivalent practical experience
More about this role
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and...
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