Weave combines LLMs and domain-specific machine learning to understand engineering work. We understand how much work was done, how good it is, and how AI contributed. Backed by Y Combinator.
About the role
Exceptional Organization : The ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization. Unwavering Attention to Detail : A keen eye for detail to ensure all case reviews and evidence submissions are error-free. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Exceptional Organization : The ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization
- Unwavering Attention to Detail : A keen eye for detail to ensure all case reviews and evidence submissions are error-free
- Strong Communication : Professional written and verbal skills to de-escalate situations with upset merchants and explain complex topics simply
- Analytical Mindset : A proven ability to investigate information and formulate effective solutions to problems
- Eagerness to Learn : A self-motivated desire to learn major card network regulations (Visa, Mastercard, Discover, Amex) and industry best practices
More about this role
Our Payments Risk Management Team is seeking a highly motivated and detail-oriented entry-level Chargeback Specialist to join our growing team. In this role, you will play a critical part in protecting company revenue, managing customer disputes, and ensuring a smooth experience for our merchants. This is a hybrid position (remote/in-office) reporting to the Payments Risk Manager.
This position will be hybrid (remote/in office) based out of our Lehi, UT HQ.
Guided Dispute Resolution : Manage a small, guided caseload, ensuring timely updates and clear communication to merchants for all assigned cases.
Evidence Collection : Gather evidence and submit responses using established checklists and workflows, focusing strictly on adhering to network regulations.
Process Management : Own the timely submission of responses to maximize the success rate of assigned disputes.
Outcome Communication : Clearly communicate both positive and negative dispute outcomes to merchants to maintain transparency and trust.
Funds Oversight : Oversee the collection and return of disputed funds while maintaining accurate financial records.
Fraud Monitoring Support : Assist in the proactive monitoring of...
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