Weave combines LLMs and domain-specific machine learning to understand engineering work. We understand how much work was done, how good it is, and how AI contributed. Backed by Y Combinator.
About the role
In the role of a Customer Implementation Specialist, Multi-Location, you will be responsible for managing the end-to-end setup, configuration, and deployment of our software and phone system solutions for our Multi-Location offices. This role ensures a smooth transition from sales to active use by overseeing system installation, coordinating technical resources, and guiding customers through each step of the implementation process.
What they're looking for
- 2 years of project management or implementation experience, working in a customer-facing role
- General Networking and VoIP knowledge and technical troubleshooting experience
- Hands-on experience with CRM tools (Salesforce, HubSpot, etc.)
- Critical thinking and advanced problem-solving skills
- Ability to work in a fast-paced, KPI-driven environment
- Ability to prioritize and manage a pipeline of projects
More about this role
In the role of a Customer Implementation Specialist, Multi-Location, you will be responsible for managing the end-to-end setup, configuration, and deployment of our software and phone system solutions for our Multi-Location offices. This role ensures a smooth transition from sales to active use by overseeing system installation, coordinating technical resources, and guiding customers through each step of the implementation process. Acting as both a project manager and trusted advisor, the specialist partners with IT teams, administrators, and stakeholders to tailor solutions to complex business needs, minimize downtime, and accelerate time-to-value.
Beyond deployment, the Customer Implementation Specialist plays a critical role in setting customers up for long-term success. By aligning implementation with customer goals, enabling best practices, and ensuring seamless adoption, this role helps Multi Location clients maximize the return on their investment and build a foundation for sustained growth with our platform.
This position will be hybrid: M/T/W in-office required, and Th/F are optional WFH
Develop and manage relationships with customers throughout the implementation...
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