Weave combines LLMs and domain-specific machine learning to understand engineering work. We understand how much work was done, how good it is, and how AI contributed. Backed by Y Combinator.
About the role
5+ years of experience in customer onboarding, activation, customer success, or implementation — preferably within SaaS, FinTech, or payments. Proven expertise in payments technology, workflows, and best practices , with the ability to consult at a strategic level.
What they're looking for
- 5+ years of experience in customer onboarding, activation, customer success, or implementation — preferably within SaaS, FinTech, or payments
- Proven expertise in payments technology, workflows, and best practices , with the ability to consult at a strategic level
- Exceptional communication and facilitation skills, including experience engaging with business owners, operations leaders, and financial decision-makers
- Advanced problem-solving skills — with the ability to proactively identify adoption risks, design tailored solutions, and influence outcomes
- Deep understanding of change management and how to guide customers through behavioral and operational shifts
- A results-driven mindset — consistently meeting or exceeding activation, volume, and adoption KPIs
More about this role
The Payment Success Specialist – Activation is a pivotal, high-impact role that shapes the first impression and long-term success of Weave’s payments customers. As a trusted advisor and subject matter expert, you will lead customers through a strategic, white-glove onboarding journey — transforming the activation experience into a catalyst for sustained adoption, revenue growth, and operational transformation.
In this role, you are not simply enabling transactions — you are architecting how new customers integrate payments into their business model from day one. You’ll design activation strategies tailored to each customer’s workflows, train their teams with precision, and guide them through early adoption milestones that lay the foundation for long-term success. Your ability to influence behavior, anticipate challenges, and drive measurable outcomes will directly impact retention, revenue, and customer lifetime value.
This role is hybrid based out of our Lehi, UT HQ
This role reports to Team Lead, Payment Success
Serve as the primary consultant and trusted advisor for new payments customers, delivering a world-class onboarding experience from kickoff to activation.
Lead...
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