Backed by Accel and GV.
About the role
We are seeking our inaugural Forward Deployed Engineer , reporting to our Director of Customer Success. This is a unique and pivotal role that requires a person of uncommon skills and disposition. You will own technical implementation for our customers – configure Weave’s core “Regulatory AI Templates” with a combination of AI and your regulatory experience, lead complex integrations and map data flows, ensure early stage customer satisfaction, and enable customers with the basics of how to lead future...
What they're looking for
- Prompt coaching: Ultimately we want our customers to be self-sufficient in maintaining their templates. You will help them overcome trepidation and develop the ability and structure to do so
- Handbook creation: You will document best practices and situational tips for technical implementation for internal and external purposes
- Technical System Connector: You possess practical experience navigating REST APIs and Webhooks. You can parse API documentation, validate endpoints, and master various authentication flows with ease
- Customer Lover: You thrive on working with customers, helping them solve their problems, and finding success
- Outstanding Educator and Communicator: Educating isn’t a chore for you, it’s a joy. You love to see people “get it” and enjoy the craft of figuring out how to help them get there
- Builder: You relish uncharted territory and yearn to build a cabin in it (figuratively speaking)
More about this role
At Weave, our mission is to evolve how therapeutic knowledge is captured, transformed, and communicated throughout drug development. We do this by equipping human experts with AI instruments to enable drugs to be brought to patients as rapidly, safely, and inexpensively as possible.
The Weave Platform streamlines regulatory workflows from start to finish by intelligently, creatively, and effectively infusing every step with AI. Together with our customers, Weave is designing and building the AI workbench for the entire therapeutic lifecycle.
We are seeking our inaugural Forward Deployed Engineer , reporting to our Director of Customer Success. This is a unique and pivotal role that requires a person of uncommon skills and disposition. You will own technical implementation for our customers – configure Weave’s core “Regulatory AI Templates” with a combination of AI and your regulatory experience, lead complex integrations and map data flows, ensure early stage customer satisfaction, and enable customers with the basics of how to lead future configuration projects as they move out of their onboarding phase.
This role is heavily and directly engaged with customers and requires an...
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