Our programs support autoimmune lifestyle changes with an actionable and supportive membership experience, no matter where you are in your autoimmune journey. Backed by Accel and General Catalyst.
About the role
Play detective. You follow the thread, connecting logs, errors, and Slack history without needing the whole system mapped out first. Size impact before acting. One member locked out and ten providers unable to submit charting notes are not a tie, and you know which comes first. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Play detective. You follow the thread, connecting logs, errors, and Slack history without needing the whole system mapped out first
- Size impact before acting. One member locked out and ten providers unable to submit charting notes are not a tie, and you know which comes first
- Stay calm in the chaos. You triage, communicate, and work the problem
- Say only what’s needed. Members and providers get the answer, not the investigation
- Scale yourself. You use AI to move faster, and you’d rather automate a fix than do it a third time
- Care about the person on the other end. It shows in how you prioritize and communicate
More about this role
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We're a team of 60+ passionate people who care deeply about helping our members reduce symptoms, feel better, and live fuller lives — while helping employers and payors reduce their spend.
About the Role
WellTheory is hiring an engineer to own what happens when things break, and then make sure they break less.
When a member or Care Team member hits an issue, you’re first on it. You size the impact, find the root cause, get people unblocked, and decide what deserves a permanent fix. Your real job is to shrink the queue, not just work through it: spot patterns, ship upstream fixes, write runbooks, and automate the repetitive stuff.
You’ll work across our member app, Care Hub (our clinical tooling for care teams), and the internal tools and data pipelines behind them. You’ll partner closely with our Member Support Specialist and Care Team, join a small, senior, fully remote engineering team, and report to our Co-Founder & CPO.
You likely have 4+ years as a software engineer and fluency in TypeScript. Our...
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