Our programs support autoimmune lifestyle changes with an actionable and supportive membership experience, no matter where you are in your autoimmune journey. Backed by Accel and General Catalyst.
About the role
WellTheory is looking for a passionate, results-driven Implementation Manager to launch our enterprise clients and set them up for long-term success as we scale. You'll own the end-to-end client implementation process, ensuring launches happen on time, requirements are met, and our programs successfully get into the hands of members.
What they're looking for
- Have 5+ years of implementation, client onboarding, or program management experience , ideally in digital health, benefits, or adjacent B2B2C environments, with a track record of delivering complex launches on time and within scope
- Are a relationship-driven communicator — you build trust with clients at every level, from day-to-day project leads to executive sponsors, and know how to read the room, adapt your style, and navigate sensitive conversations with professionalism and empathy
- Are a structured project manager — you bring order to ambiguity, drive accountability across teams that don't report to you, and keep every workstream on track without losing sight of the details
- Are analytical and detail-oriented — you have strong business judgment and are comfortable working with data and analytics tools to gather requirements, troubleshoot issues, and validate launch readiness
- Bring a hands-on, entrepreneurial mindset — you're comfortable starting as a team of one, rolling up your sleeves to execute while helping define the playbook for scale
- Are adaptable and resourceful — you bring creativity to problem-solving, stay calm under pressure, and thrive in a dynamic, fully remote environment
More about this role
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We're a team of 60+ passionate people who care deeply about helping our members reduce symptoms, feel better, and live fuller lives — while helping employers and payors reduce their spend.
WellTheory is looking for a passionate, results-driven Implementation Manager to launch our enterprise clients and set them up for long-term success as we scale. You'll own the end-to-end client implementation process, ensuring launches happen on time, requirements are met, and our programs successfully get into the hands of members.
You'll serve as the primary project owner across every implementation, coordinating with client stakeholders (HR, benefits, wellness, medical directors, and technical teams) to translate contractual commitments into successful go-lives. This is a cross-functional role that collaborates closely with Sales, Product, Operations, Engineering, and Care — and reports to the Co-founder, Operations .
What You'll Do
Owning client implementation plans end-to-end, from kickoff through go-live and...
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