Our programs support autoimmune lifestyle changes with an actionable and supportive membership experience, no matter where you are in your autoimmune journey. Backed by Accel and General Catalyst.
About the role
WellTheory is looking for a passionate, results-driven Senior Client Success Manager to build and nurture long-term partnerships with our enterprise clients as we scale. You’ll own day-to-day client relationships, ensuring exceptional service while driving engagement, retention, and measurable outcomes.
What they're looking for
- Have 7+ years of enterprise client success or account management experience , ideally in digital health, benefits, or adjacent B2B2C environments, with a track record of driving retention, renewals, and expansion within complex client ecosystems
- Are a relationship-driven communicator — you build deep trust with clients at every level, from day-to-day champions to C-suite executives, and know how to read the room, adapt your style, and navigate sensitive conversations with professionalism and empathy
- Think like a strategic storyteller — you turn data into insight and insight into action, using engagement, outcomes, and ROI data to shape compelling narratives that influence client decisions and demonstrate value
- Are operationally excellent — you manage complex projects end-to-end, juggle multiple accounts with precision, and bring structure to ambiguity
- Bring a hands-on, entrepreneurial mindset — you're comfortable starting as a team of one, rolling up your sleeves to execute while helping define the playbook for scale
- Are adaptable and resourceful — you bring creativity to problem-solving, stay calm under pressure, and thrive in a dynamic, fully remote environment
More about this role
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We're a team of 60+ passionate people who care deeply about helping our members reduce symptoms, feel better, and live fuller lives — while helping employers and payors reduce their spend.
WellTheory is looking for a passionate, results-driven Senior Client Success Manager to build and nurture long-term partnerships with our enterprise clients as we scale. You’ll own day-to-day client relationships, ensuring exceptional service while driving engagement, retention, and measurable outcomes.
You’ll serve as the strategic advisor to client stakeholders (HR, benefits, wellness, and medical directors), translating their goals into successful partnership outcomes. This is a cross-functional role that collaborates closely with Sales, Product, Operations, Engineering, and Care — and reports to the Co-founder, Operations .
What You'll Do
Build trusted relationships with client stakeholders and act as their strategic advisor
Drive utilization, engagement, and adoption of WellTheory's programs
Deliver data-driven...
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