Our programs support autoimmune lifestyle changes with an actionable and supportive membership experience, no matter where you are in your autoimmune journey. Backed by Accel and General Catalyst.
About the role
WellTheory is hiring a Workforce Strategy & Planning Lead to support the growth and efficiency of our Care Team operations. You'll build and manage the forecasting models, planning systems, and operational processes that let us deliver care at scale — while maintaining quality and provider satisfaction.
What they're looking for
- Have 5-10+ years of experience in operations, strategy, workforce planning, or capacity management roles, with proven experience managing workforce models or staffing frameworks, ideally in healthcare, tech, or service delivery
- Are deeply analytical and enjoy using data to solve complex resourcing challenges — you're comfortable in Excel/Google Sheets, and familiarity with BI tools (e.g., Looker, Tableau) is a plus
- Have a systems mindset and enjoy building processes that scale, with strong project management skills and comfort navigating ambiguity in a startup environment
- Communicate well across teams and can translate business needs into operational plans
- Are energized by working in a mission-driven, early-stage environment where your work has direct impact, and are comfortable defining new workflows from scratch rather than working in a more established, structured environment
More about this role
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We're a team of 60+ passionate people who care deeply about helping our members reduce symptoms, feel better, and live fuller lives — while helping employers and payors reduce their spend.
WellTheory is hiring a Workforce Strategy & Planning Lead to support the growth and efficiency of our Care Team operations. You'll build and manage the forecasting models, planning systems, and operational processes that let us deliver care at scale — while maintaining quality and provider satisfaction.
This role reports directly to our Co-Founder and Head of Ops, and works cross-functionally with Care, Product, Marketing, and Finance to inform staffing decisions, hiring timelines, and operational improvements. As a key member of the operations team, you'll help define how we scale Care delivery sustainably.
Own workforce capacity modeling and forecasting based on user growth, enrollment trends, and care delivery expectations
Collaborate with Care leadership to define and monitor productivity, caseload distribution, and...
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