Wheel provides everything companies and clinicians need to deliver virtual care. Backed by Lightspeed and CRV.
About the role
We're looking for a Marketplace Operations Manager II to own visit delivery for a defined set of Wheel's client programs. This is an operator's role for someone who wants day-to-day ownership of critical business outcomes - and can carry that accountability even when some levers live with peer functions.
What they're looking for
- An operator with experience working in fast-paced, high-demand environments - someone who digs into the details to find root cause, spots broken or inefficient processes, and builds the fix rather than just flagging the problem
- Experience owning end-to-end operational performance in a marketplace, logistics, or two-sided platform environment (delivery, rideshare, staffing, workforce management) - direct accountability for SLA, throughput, or cost
- Strategic thinker who connects day-to-day program performance to the bigger picture - you can zoom out from a single roster or escalation to spot the pattern worth fixing structurally, and zoom back in to execute it
- A strong cross-functional partner and team player - you know how to work through peer teams and different personalities to drive your program's outcomes, even when you don't own every lever yourself
- Strong data fluency. You pull and interrogate your own SLA, completion, utilization, and cost-to-plan data and drive decisions from it - hands-on with SQL, Looker, and Excel - rather than waiting for someone to translate it for you
- A direct, clear communicator who authors and revises the procedures your programs run on - escalation playbooks, response plans, launch runbooks - rather than only following ones someone else wrote
More about this role
Job Title: Marketplace Operations Manager II
Job Location (Remote): Remote, USA
Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com .
We're looking for a Marketplace Operations Manager II to own visit delivery for a defined set of Wheel's client programs. This is an operator's role for someone who wants day-to-day ownership of critical business outcomes - and can carry that accountability even when some levers live with peer functions. You'll take on the complex, ambiguous problems that come with scaling a fast-growing telehealth marketplace - from stabilizing a roster through demand volatility, to leading cross-functional projects that shape how Marketplace Operations scales...
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