Official wheels marketplace for enthusiasts. Backed by Techstars.
About the role
This is a highly visible, relationship-driven role responsible for the day-to-day management of a diverse portfolio of clients. You’ll work closely with Client Management and key operational areas to ensure 100% client retention, acting as a trusted advocate who executes transactions, manages escalations, and brings forward strategic ideas that drive client success. From leading action registers and planning initiatives to participating in meetings, you’ll represent the client voice across our business.
What they're looking for
- Manage a diverse portfolio of Clients
- Process, oversee and seek resolution on all Client operational requests
- Set up, facilitate Client Action register calls, and ensure items are progressing to completion
- Establish yourself as a knowledgeable resource in products, services, and communications to our clients
- Coach Clients on best practices to ensure their fleet is optimally run
- Provide clients with training on available reports, ensure they are set up for subscriptions and fully understand the components of available options
More about this role
JOB OVERVIEW
At Wheels, we’re shaping the future of mobility by delivering experiences our customers love and moving businesses forward through passionate people and creative solutions. The Account Manager plays a vital role in that mission, serving as the central point of connection between our clients and our internal teams to ensure a seamless, high-impact experience every step of the way.
This is a highly visible, relationship-driven role responsible for the day-to-day management of a diverse portfolio of clients. You’ll work closely with Client Management and key operational areas to ensure 100% client retention, acting as a trusted advocate who executes transactions, manages escalations, and brings forward strategic ideas that drive client success. From leading action registers and planning initiatives to participating in meetings, you’ll represent the client voice across our business. Working in a dynamic, fast-paced environment, success in this role requires strong initiative, disciplined execution, and the ability to manage competing priorities with clarity and care. You’ll collaborate daily with leaders, employees, customers, and suppliers across all levels of the...
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