Official wheels marketplace for enthusiasts. Backed by Techstars.
About the role
At Wheels, we’re shaping the future of mobility by delivering experiences our customers love and moving businesses forward through passionate people and creative solutions. As an Associate Account Manager, you’ll be part of that journey supporting the teams and clients who make it possible.
What they're looking for
- Actively building knowledge and skills within the role to confidently transition into the next phase of account management
- Conduct research, collect data, update status events, and prepare appropriate reporting based upon specific client parameters
- Respond to clients and internal customers within established service level standards, exercising judgment to prioritize inquiries, resolve issues, and escalate complex matters when necessary
- Improve process improvements that benefit clients and/or increase Wheels efficiency
- Develop and maintain SOPs for custom and standard business processes for both internal processes as well as client-specific processes
- Meet or exceed all departmental driven and Salesforce KPIs
More about this role
At Wheels, we’re shaping the future of mobility by delivering experiences our customers love and moving businesses forward through passionate people and creative solutions. As an Associate Account Manager, you’ll be part of that journey supporting the teams and clients who make it possible.
This highly visible role sits within our Client Services organization and is designed as a developmental position providing the foundation to grow into a future Account Manager. You’ll work alongside Account Managers, Fleet Consulting Executives, and key operational teams to ensure clients receive the highest level of service and support.
Your work will contribute directly to 100% client retention by ensuring continuity, accuracy, and responsiveness across a shared account portfolio. From managing inquiries and executing transactions to preparing reports, conducting research, and providing analytical and administrative support, you’ll help deliver the quality and consistency our clients expect even in a fast-paced, dynamic environment.
Success in this role requires curiosity, attention to detail, and a strong sense of ownership. You’ll need to build internal relationships, stay agile across...
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