Official wheels marketplace for enthusiasts. Backed by Techstars.
About the role
The AVP, Maintenance Services is responsible for leading the enterprise Maintenance organization to ensure the delivery of exceptional maintenance services and solutions to Wheels clients. This role provides strategic and operational leadership across all Maintenance functions, including MAP Repair & Maintenance operations (Core), Specialized Truck and Equipment services (Armada), and MAP Service Assurance (MAP response).
What they're looking for
- Ability to develop enterprise business strategies and lead execution across complex service organizations
- Strong presentation, articulation, selling and negotiation skills
- Strong change management experience, with a demonstrated ability to maintain service excellence during periods of significant operational transition
- Results focused on an unwavering commitment to clients and employees
- Proven ability to build strong relationships across business units at the executive, peer and subordinate level
- Ability to think strategically, multi-task, and develop strategic business plans
More about this role
The AVP, Maintenance Services is responsible for leading the enterprise Maintenance organization to ensure the delivery of exceptional maintenance services and solutions to Wheels clients. This role provides strategic and operational leadership across all Maintenance functions, including MAP Repair & Maintenance operations (Core), Specialized Truck and Equipment services (Armada), and MAP Service Assurance (MAP response).
This position is accountable for the multiple maintenance teams and capabilities into one cohesive, high‑performing organization, establishing service standards and performance measures that deliver consistent, high‑quality outcomes for Wheels clients at scale.
This role ensures Maintenance delivers exceptional service, strong financial performance, client value, and continuous improvement while supporting Wheels’ growth, client retention, and operational excellence objectives.
This position will partner with the upstream and downstream boundary partners – including operations, commercial, account management, product, IT, HR, and finance to ensure forecasts are well understood and resource models are adjusted to ensure consistent throughputs and responsiveness to...
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