Official wheels marketplace for enthusiasts. Backed by Techstars.
About the role
At Wheels, we’re moving businesses forward by delivering mobility experiences our customers love powered by passionate people who bring creative solutions to life. As a Customer Support Specialist, you’ll be an essential part of that mission, ensuring every client and driver interaction reflects our high standards of service, care, and follow-through.
What they're looking for
- Client and Driver Communication: Collaborate with a diverse portfolio of clients
- Respond to client and driver communications related to tactical matters as instructed
- Follow up with clients and drivers to fulfill requests initiated by internal departments
- Address incoming replacement requests such as fuel, insurance, compliance, and MAP passports
- Answer multi-channel inquiries (telephony, email, FleetView, VIM application)
- Provide backup for other associates as designated by leadership
More about this role
At Wheels, we’re moving businesses forward by delivering mobility experiences our customers love powered by passionate people who bring creative solutions to life. As a Customer Support Specialist, you’ll be an essential part of that mission, ensuring every client and driver interaction reflects our high standards of service, care, and follow-through.
This role plays a critical part in supporting client satisfaction and retention, working in close partnership with Account Managers and operational teams to execute client and driver requests with accuracy and urgency. You’ll serve as a reliable advocate and point of contact, helping to deliver a consistent and exceptional experience across every touchpoint.
Task management is at the core of this role you'll be responsible for organizing, tracking, and completing a high volume of activities that directly impact client outcomes. In a fast-paced, detail-driven environment, success depends on your ability to prioritize effectively, follow through consistently, and respond with both clarity and care.
If you take pride in service, value strong relationships, and thrive on staying one step ahead, this is your opportunity to contribute...
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