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About the role
This Director of Client Excellence Enablement focuses on retention, client health, and strategic renewal support. The role ensures that the Client organization has the insights, tools, and messaging needed to retain key customers, proactively manage risk, and win complex RFPs and renewals. This leader serves as a trusted advisor to Client Managers and Leadership on client risk, executive storytelling, and value articulation.
What they're looking for
- Experience in client retention, renewals, RFP management, or client success leadership
- Strong executive communication and presentation skills
- Ability to synthesize complex data into compelling narratives
- Collaborative mindset with strong enterprise perspective
- 10 years of relevant work experience
- Bachelor's degree required
More about this role
JOB OVERVIEW
This Director of Client Excellence Enablement focuses on retention, client health, and strategic renewal support. The role ensures that the Client organization has the insights, tools, and messaging needed to retain key customers, proactively manage risk, and win complex RFPs and renewals.
This leader serves as a trusted advisor to Client Managers and Leadership on client risk, executive storytelling, and value articulation.
Own and evolve the Client Health Scorecard, ensuring accuracy, consistency, and actionable insights.
Lead regular Client Health and risk reviews with Client Leadership.
Identify early warning signals and partner with Client teams to develop proactive mitigation plans.
Serve as a subject matter expert on RFP strategy, content, and presentations to support client retention.
Partner with Client Managers on renewal strategies, executive presentations, and value articulation.
Ensure consistent messaging, differentiation, and alignment with enterprise strategy in all retention efforts.
Own the Client Awareness Report and related executive-facing insights.
Ensure leadership has a clear, concise view of client sentiment, risks, opportunities, and...
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