Official wheels marketplace for enthusiasts. Backed by Techstars.
About the role
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth. At Wheels, leaders are expected to model and champion our cultural attributes through their actions:
What they're looking for
- Work to ensure the Account Managers meet individual and team performance metrics (Salesforce cases, phone availability) and implement action plans as needed
- Partner with Account Managers to investigate customer inquiries, determine next steps, and achieve their prompt and successful completion daily
- Provides continuous coaching, development, and managerial support to Account Managers ensuring customer retention and exceeding customer satisfaction goals
- Create a collaborative team environment that is clearly focused on understanding and meeting client needs
- Facilitate and communicate team meetings and training needs to ensure employees are kept abreast of industry, market, and customer demands/changes/updates
- Strong leader and motivator
More about this role
JOB OVERVIEW
At Wheels, we move businesses forward by delivering experiences our customers love powered by people who lead with passion, think strategically, and serve with purpose. As a Manager, Client Services, you’ll play a vital leadership role in bringing that vision to life guiding a team of Account Managers who are the face of service excellence for our clients.
This position is about more than overseeing daily operations it’s about creating the conditions for your team to succeed. You’ll lead with intention, using data to drive performance while supporting your team with empathy, clarity, and trust. Your role is to ensure your team consistently delivers on client expectations, proactively manages their portfolios, and contributes meaningfully to client retention and satisfaction.
In a fast-paced environment where priorities shift and expectations are high, you’ll be both a strategic thinker and a steady coach setting the bar, removing roadblocks, and helping your team grow into strong, confident professionals. You'll partner closely with Operations, Client Management, and internal stakeholders to identify opportunities, solve problems, and ensure the team meets key SLAs,...
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