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About the role
The Program Specialist I – Strategic Programs - is responsible for the analysis and timely management of Registrations for deployed and redeployed client-owned vehicles managed by Wheels. They will also provide expert level support to internal and external customers while maintaining integrity in a fast-paced, high-volume transaction environment.
What they're looking for
- Relationship Building
- Communication – written and verbal
- Tech savvy **
- Time management**
- Adaptability
- Accountability
More about this role
The Program Specialist I – Strategic Programs - is responsible for the analysis and timely management of Registrations for deployed and redeployed client-owned vehicles managed by Wheels. They will also provide expert level support to internal and external customers while maintaining integrity in a fast-paced, high-volume transaction environment.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
- Meets Client SLAs.
- Regularly communicates with clients, transport vendors, etc in a timely and professional manner.
- Maintains compliance requirements for the vehicles’ registrations, renewals, replacements, state changes, and temporary tags
- Works and resolves escalations. Researches and determines root cause of issues or failures and works to reduce exposure that could result in an operational loss.
- Works closely with the Deployment & Redeployment teams to ensure vehicles have valid registrations and are delivered to DSPs with appropriate/current plates/registrations.
- Ships all registrations and license plates to transport vendors and DSP’s after confirming vehicle location.
- Follows up with DSPs via email and phone to confirm receipt of plates and registrations.
- Maintaining...
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