Official wheels marketplace for enthusiasts. Backed by Techstars.
About the role
At Wheels, we’re shaping the future of mobility by delivering experiences our customers love and moving businesses forward through passionate people and creative solutions. As a Sr. Account Manager, Fleet Administrative Services, you’ll play a vital role in bringing that mission to life by leading the day-to-day execution of client-specific strategies and ensuring a consistently high-quality experience across your assigned portfolio.
What they're looking for
- Meet Client Services Department KPIs and standards for responsiveness and quality
- Work as a team with the Fleet Consulting Executive and Client Services Manager, to maintain account communication and client expectations
- Identify, manage, and maintain cycle time commitments via Salesforce requests, email, and phone
- Identify crucial differences and similarities between current and past client’s situations to provide guidance and initiative-taking suggestions/solutions to clients
- Provide input and take responsibility for improving processes that benefit clients and/or increase Wheels efficiency
- Action internal and client facing key data files and reports to ensure compliance
More about this role
At Wheels, we’re shaping the future of mobility by delivering experiences our customers love and moving businesses forward through passionate people and creative solutions. As a Sr. Account Manager, Fleet Administrative Services, you’ll play a vital role in bringing that mission to life by leading the day-to-day execution of client-specific strategies and ensuring a consistently high-quality experience across your assigned portfolio.
This highly visible, relationship-driven role is responsible for managing a diverse group of clients, owning their unique standard operating procedures (SOPs), and acting as a trusted decision-maker on their behalf. You will serve as a key point of contact, using your knowledge and judgment to resolve issues, drive compliance, and proactively manage operational performance across all pillars of Fleet Administration including driver, vehicle, and decision management.
In this role, you will go beyond transactional support to provide thoughtful, forward-looking solutions that align with each client’s goals and expectations. Your ability to apply data, business acumen, and client insight will help shape strategic decisions and ensure continued client...
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