Official wheels marketplace for enthusiasts. Backed by Techstars.
About the role
Wheels is looking for a Sr. Business Excellence Partner who is energized by solving messy operational problems, driving measurable business changes and helping teams work smarter. This is not a traditional project coordination or process documentation role. The Business Excellence Partner is expected to identify operational pain points, quantify their business impact, design practical solutions, and drive implementation through measurable results.
What they're looking for
- Partners with business leaders and frontline teams to uncover repeatable operational pain points, manual work, rework, delays, quality issues, customer friction, and process breakdowns
- Translate business frustration into clear problem statements, root-cause hypotheses, value estimates, and improvement opportunities
- Quantify the impact of problems using metrics such as cycle time, cost, quality, rework, capacity, customer experience, and employee effort
- Help leaders prioritize improvement work based on business value, urgency, feasibility, and strategic importance
- Build and manage a practical improvement roadmap for assigned business areas
- Redesign workflows, handoffs, decision points, controls, and operating routines to improve performance
More about this role
Wheels is looking for a Sr. Business Excellence Partner who is energized by solving messy operational problems, driving measurable business changes and helping teams work smarter. This is not a traditional project coordination or process documentation role. The Business Excellence Partner is expected to identify operational pain points, quantify their business impact, design practical solutions, and drive implementation through measurable results. Success in this role means reducing manual work, improving cycle time, increasing quality, strengthening customer experience, and helping the business scale without simply adding headcount.
The ideal candidate is smart, curious, analytical, and hungry to make an impact. They are comfortable working directly with frontline teams, functional leaders, IT, Product, Analytics, and other partners to understand how work gets done and then improve it. They do not wait for perfect direction. They can take an ambiguous business problem, structure it, build a solution path, influence others, and prove the value delivered.
This role sits within the Business Excellence organization and will partner with business leaders across operational,...
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