Official wheels marketplace for enthusiasts. Backed by Techstars.
About the role
The Senior Compliance Response Specialist is responsible for supporting the clients and drivers using our products by completing research, resolving issues, answering questions, and providing information. In addition, the Senior is a dedicated resource for escalated client issues, various reporting, and position training.
What they're looking for
- Research and respond to email, phone, and in person requests and questions regarding new vehicle paperwork, title and registration, violations, and toll management
- Anticipate the customer impact and respond with information and suggestions that will give the customer the best possible user experience
- Contact the appropriate internal or external resources to resolve issues including client/driver contact areas, licensing agents, and dealerships
- Develop and maintain working knowledge of jurisdictional laws and requirements relating to title and registration
- Support assigned clients with registration request and queries
- Assist team on escalated issues, providing guidance on next steps and follow up
More about this role
JOB OVERVIEW
The Senior Compliance Response Specialist is responsible for supporting the clients and drivers using our products by completing research, resolving issues, answering questions, and providing information. In addition, the Senior is a dedicated resource for escalated client issues, various reporting, and position training.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
- Research and respond to email, phone, and in person requests and questions regarding new vehicle paperwork, title and registration, violations, and toll management
- Anticipate the customer impact and respond with information and suggestions that will give the customer the best possible user experience
- Contact the appropriate internal or external resources to resolve issues including client/driver contact areas, licensing agents, and dealerships
- Develop and maintain working knowledge of jurisdictional laws and requirements relating to title and registration.
- Support assigned clients with registration request and queries.
- Assist team on escalated issues, providing guidance on next steps and follow up.
- Resource for training opportunities and jurisdictional changes/updates
- Management of requests...
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