About Willow Buildings are more complex than ever — and the teams responsible for running them are still working with fragmented tools, disconnected data, and reactive workflows. Willow is changing that. Backed by NEA.
About the role
You’ll own the end-to-end delivery of customer onboarding, from kickoff to live value — leading the internal teams that connect, model, and activate each building, and serve as the customer’s trusted technical partner throughout.
What they're looking for
- Own the end-to-end deployment lifecycle (pre-deployment, deployment, and post-deployment) against clear milestones and the Definition of Done, driving on-time, on-value delivery
- Lead and coordinate cross-functional, cross-group teams (integration, data, SMEs, Solutions Architects, Sales, and Product) across regions, managing dependencies and clean hand-offs
- Prioritize competing demands across multiple customers and workstreams, balancing speed, quality, and value
- Navigate and resolve conflicts across teams and with customers, aligning stakeholders on scope, trade-offs, and decisions
- Manage risks and escalations, and provide clear status and value reporting to customers and internal leadership
- Partner with customers to understand their needs, providing expert guidance and training on Willow’s product and the Skills library
More about this role
ABOUT THE ROLE
You’ll own the end-to-end delivery of customer onboarding, from kickoff to live value — leading the internal teams that connect, model, and activate each building, and serve as the customer’s trusted technical partner throughout.
We’re looking for an exceptional Customer Engineering Manager to join our Customer Engineering team. You’ll be responsible for both customer communication and internal program management and work closely with internal team leads to ensure the successful and timely onboarding of customers onto our platform. We leverage AI and a range of tools and techniques to integrate customer systems such as BMS, CMMS, and EMS.
✦ Our ideal candidate is a self-starter with a proven track record of managing complex, cross-functional projects, and the agility to lead both business and technology teams to successful outcomes. A strong background across building systems, HVAC, and Fault Detection & Diagnostics will be key to success.
WHAT YOU'LL OWN
Delivery & program leadership
- Own the end-to-end deployment lifecycle (pre-deployment, deployment, and post-deployment) against clear milestones and the Definition of Done, driving on-time, on-value delivery
-...
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