WisdomAI delivers agentic analytics and context-aware AI agents to automate data insights, transform enterprise analytics, and drive business outcomes with proactive, conversational tools. Backed by Kleiner Perkins and Alchemist.
About the role
As a Technical Support Engineer , you are the first responder for our most important customers. You won’t just be answering "how-to" questions; you will be debugging complex data schemas, investigating API integrations, and translating customer business logic into technical configurations. You will live in Slack and Pylon , providing real-time, white-glove support that feels like an extension of the customer’s own team.
What they're looking for
- Stack focus: SQL, APIs, AI/LLMs, Pylon
- Data & SQL: Strong ability to write and read SQL. You must be able to look at a query generated by Wisdom AI and understand why it might be returning a specific result based on the customer’s schema
- The Wisdom Stack: Proficiency in (or ability to quickly learn) the technical pillars defined in our documentation:
- Building and managing Knowledge/Context Models
- Setting up Evaluations Sets and Runs to test AI accuracy
- Managing Workspaces, Organizations, and User Permissions
More about this role
We exist to help people unlock clarity from complexity.
WisdomAI builds AI-powered analytics that put answers directly in the hands of the people closest to the business. Our platform doesn’t just surface insights — it explains the why behind them, helping teams move from data to decisions with speed, confidence, and context.
We’re trusted by companies like Cisco, Patreon, and Rubrik — and we’re just getting started.The problems here are hard, and the expectations are high. Our team is energized by both. If you’re compelled by ambitious problems, high standards, and meaningful ownership, you’ll thrive here.
Wisdom AI is the generative AI data analyst for the enterprise. We help organizations turn their data warehouses into conversational interfaces. Our users expect high-precision answers from our AI, and our Technical Support team ensures that the infrastructure, data connections, and prompt logic supporting those answers are flawless.
As a Technical Support Engineer , you are the first responder for our most important customers. You won’t just be answering "how-to" questions; you will be debugging complex data schemas, investigating API integrations, and translating customer...
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